This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Flu Vaccinations Now Available.

Please call the surgery to book your appointment NOW - 0208 892 8124.

Click here to see if you are eligible.

Click Here to Link to the Richmond Police - Scam Awareness Video

Visit the Richmond Health Help Now website

Find out more about Richmond General Practice Alliance HUB Appointments

Complaints Procedure

Complaints

Customer service form

We hope that, if you have a problem you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. Please address your complaint directly to the Practice Manager, Lacy van der Sloot. This however does not affect your right to approach NHS England, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.

NHS England can be contacted on:

NHS England,
PO Box 16738,
Redditch
B97 9PT

Tel: 0300 311 22 33
Email: england.contactus@nhs.net

Alternately you can contact PALS:

Patient Advice and Liaison Service
Richmond Clinical Commissioning Group
Civic Centre
44 York St
Twickenham

Tel: 020 8734 3001
Email: ricccg.richmondpals@nhs.net  



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website