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Complaints Procedure

Complaints

Customer service form

We hope that, if you have a problem you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. Please address your complaint directly to the Practice Manager, Lacy van der Sloot. This however does not affect your right to approach NHS England, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.

NHS England can be contacted on:

NHS England,
PO Box 16738,
Redditch
B97 9PT

Tel: 0300 311 22 33
Email: england.contactus@nhs.net

Alternately you can contact PALS:

Patient Advice and Liaison Service
Richmond Clinical Commissioning Group
Civic Centre
44 York St
Twickenham

Tel: 020 8734 3001
Email: ricccg.richmondpals@nhs.net  



 
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